Terms & Conditions

Please refer to our refund policy below. If you have any additional inquiries, please contact us today, and we will gladly assist you.

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1. Introduction

1.1 The Australian Consumer Law sets out consumer rights known as consumer guarantees. These guarantees include your rights to a repair, replacement, or refund when a product or service you buy fails to meet our consumer guarantee.

2. Purpose and Scope

2.1 This policy applies to the refund of tutoring session fees paid by students/parents (referred to as "You" or "you") to Tutor Lim Pty Ltd (referred to as "Tutor Lim").

3. Background

3.1 Tutor Lim offers two payment methods for tutoring session fees:

(a) Pay as you go (Hourly type) – Payment for sessions is processed seven days prior to the scheduled session.

(b) Pre-paid bundle – A package of sessions purchased upfront for a discount. Pre-paid bundles are non-refundable, except under "Policy" clause stated within this knowledge article.


3.1 Tutor Lim offers two services:

(a) One-to-one tutoring programs (referred to as "Individual Learning")

(b) Small group tutoring programs (between two and ten students) (referred to as "Group Learning")

4. If You Are Enrolled In Individual Learning And Pay-As-You-Go (PAYG)

4.1 Tuition Session:

(a) You will be charged for your first tutoring session in advance, and this fee is non-refundable.

(b) You will be charged for your second tutoring session seven days prior to the session, and this fee is non-refundable.

(c) You will be charged for all subsequent scheduled tutoring sessions at least 48 hours prior to the scheduled date.

(d) If you cancel a scheduled tutoring session:

(d.1) More than 48 hours before the session, you can reschedule within the same week without any refunds.

(d.2) The day before the session, you can reschedule within the same week or lose 50% of your session fee without any refunds.

(d.3) On the same day as the session (excluding the hour before the session), you may reschedule prior to your next session to avoid losing your session fee without any refunds.

(d.4) Less than 1 hour before the session or if you fail to appear, you will not be entitled to a refund or rescheduling.


4.2 Termination:

(a) After notifying us of the termination of tutoring via email to hello@tutorlim.com, all PAYG students will be charged for any remaining lessons as usual. Cash refunds are not available for PAYG.

5. If You Are Enrolled In Individual Learning And Pay via Pre-Paid Bundles

5.1 Tuition Session:

(a) More than one hour before the session, you can reschedule prior to your next session. You are not entitled to a refund.

(b) Less than one hour before the session or if you fail to arrive, you are not entitled to reschedule or a refund.


5.2 Termination:

(a) After notifying us of the termination of tutoring via email to hello@tutorlim.com, any unused balance will be refunded as tutoring credit. Cash refunds are not available

6. If You Are Enrolled in Group Learning

5.1 Tuition Session:

(a) You will be charged for your first tutoring session in advance, and this fee is non-refundable.

(b) You will be charged for your second tutoring session at least 48 hours prior to the session, and this fee is non-refundable.

(c) You will be charged for all subsequent scheduled tutoring sessions at least 48 hours prior to the scheduled date.

(d) If you miss a session or can't make an upcoming session, no refund is available. For online tutoring, you may still access recordings for missed sessions.


5.2 Termination:

(a) After notifying us of the termination of tutoring via email to hello@tutorlim.com, any unused balance will be refunded as tutoring credit. Cash refunds are not available.

7. Policy

Cancellation where there is a failure in the delivery of a session Under the Australian Consumer Law, Tutor Lim is obligated to provide a full refund if there is a 'major failure' in the tutoring sessions. Tutor Lim is required to rectify any other failure that is not a major failure.

8. Refund Policy

We offer refunds within 7 days from the date of the first lesson, provided no subsequent lessons have been undertaken. To be eligible for a refund, the following conditions must be met:


(a) The lesson must have taken place within 7 days of the refund request.

(b) Only one lesson has been undertaken.


Prior to processing any refund, our service team will make every effort to find a replacement tutor for you, free of charge. Our goal is to match you with a tutor who better suits your specific needs and learning style.

Engagements purchased under a discounted pack are only entitled to a credit refund. A credit refund means that students/families can use the credit hours to request a replacement tutor or credit transfer to another student.

Refunds will be evaluated on a case-by-case basis. Any approved refund may take up to 30 days to process.

What our customers say

Baoyue had a nice manner in teaching Computer Science. Her knowledge made it easy to ask questions and this led to the student gaining a deeper understanding of the subject.

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Fiona Mocan

Australia

I have had an amazing experience tutoring with Tutor Lim. The support from the team is very timely and effective. The communication within the team is brilliant, and the rich tutoring resources are always available when I need them. I have seen significant improvement in my student's understanding and confidence. I highly recommend Tutor Lim to fellow tutors and students

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Yitian Huang

Australia
100% Recommend

Tutor Lim is an excellent community for tutors. Communication is prompt and it is easy to facilitate well-organised lessons with the software and guidance available. It is a high-quality platform which connects students and tutors, with amazing admin, as well.

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Kanika Ahuja

Australia

I had the privilege to learn through an outstanding tutoring service. The tutors provided me with excellent resources and tips to ace assessments and exams. The team has helped me thoroughly understand concepts that form foundations for my dream career path. I would highly recommend Tutor Lim for anyone wanting a private tutor.

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Tejit

Australia
100% Recommend

I have had an amazing experience tutoring with Tutor Lim. The support from the team has been outstanding - the communication within the team is excellent, and the tutoring resources are always available when I need them. I have seen significant improvement in my students' understanding and confidence. I highly recommend Tutor Lim to fellow tutors and students

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Zihao Sun

Australia
100% Recommend

Tutor Lim has been fantastic. I have been able to tailor the session to suit a student's particular needs with so much support from the tutor Lim team. This leads to positive engagement and a fun learning environment for the student. The parental and tutor website they employ is very easy to use and feedback is provided after each lesson for the student which is very helpful for reflection. I work with a team of high quality tutors, easy to get along with and very patient. I enjoy teaching every session. My experience of working with them has been the best, they look after the students as well as the team 😊

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Suhavi Basrah

Australia

TutorLim is incredible! The team was able to quickly identify my weaker areas in Chemistry and assigned a suitable tutor. It was super easy to communicate with my tutor and she was always well prepared. My tutor was also extremely patient with me whenever I needed a bit more time to properly understand a concept and would send me a summary of the session if requested. Definitely would recommend to my peers!

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Dina

Australia

Tutor Lim is very responsive. They responded to my request promptly and they’re very good at following up. My son’s Engineering tutor Gurmukh is very helpful and patient in helping my my Year 10 son in his school engineering assessments. He took time in explaining the engineering concepts and calculations to my son to make sure my son understood. I’m very pleased with their service

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Rebecca

Australia
100% Recommend

I honestly don’t have words to express how grateful I am finding Tutor Lim. With his brilliant service, he has helped me exceed grades that I thought I could never achieve in my lifetime. Tutor Lim has brought me my needs and I am filled with gratitude. Thanks to Tutor Lim ( incl. Srikar and Leena my former tutors), I have more knowledge then ever.... on the subjects I’ve been studying at school. Thank you Tutor Lim for everything.

Addison Ser

Australia
100% Recommend

The professionalism and work ethics is amazing about TutorLim. It is an amazing platform to share knowledge and learn. Also knowledge succession is an important part of every student and TutorLim provides the core platform to learn

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Manjot Nagi

Australia

Needed help with an exam for Corporate Finance at Monash uni and Tutor Lim put me in touch with an extremely knowledgeable Tutor that new my content specifically! With their help I was able to do well in my exam. I was extremely satisfied with the level of help they were able to provide and the attentiveness of their service!

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Indigo Jewel

Australia
100% Recommend

Tutor Lim is highly recommendable and my tutor was very professional and patient. Tutors are highly knowledgeable

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Marion Mendoza

Australia
100% Recommend

I absolutely love Abyn's teaching style, he explained things very clearly and I was able to get a few head start for my assignment. He showed a deep understanding in both the topic and the coding language, he helped me prepare for my presentation and q&a session due next week. Really nice and friendly, I would rate 10/10 for my experience.

Celine Amanda Ing

Australia

Tutor Lim was of great assistance in putting me in contact with a local Maths tutor who was able to assist me on a tight timeline. I required assistance with some Maths problems for an upcoming university assignment, as well as general revision in advance of a final exam, and my tutor, Abyn, was fantastic. I am very grateful to Tutor Lim for consistently following up with me, and for acting so efficiently to source a tutor who was not only extremely knowledgeable and qualified to assist, but who was also very patient and explained things in a step-by-step manner. I will definitely use Tutor Lim in the future as I continue my studies.

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Dolores Langdon

Australia

Great teacher, enjoyable lessons!
I would like to share my positive experience with Tutor Lim's English tutoring services. Mary Beth was an exceptional tutor who possessed vast knowledge, patience and thoroughness in her teaching. Her interactive conversation sessions helped my daughter build confidence in her English skills. Thanks to Mary's guidance, my child's English skills improved significantly. I highly recommend Tutor Lim and Mary Beth for anyone who is seeking English tutoring

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Anitha Venkatesh

Australia

I highly recommend Tutor Lim.
As a mother of 3 I am always in search of excellent tutoring services. I have finally found it. Tutor Lim services and in particular my daughter's tutor 'Christina'- Jieying Lin- has been absolutely wonderful. She is patient, well prepared, generous with time, and as a result, my daughter is excelling in her Maths and Science subjects. My daughter's confidence in these subjects has also improved. I highly, highly recommend Tutor Lim!

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Fida Sanjakdar

Australia

My Mandarin has improved tremendously in just over a month, thanks to my tutor Zeb from Tutor Lim. He explains the concepts well and to the point, plus he was kind enough to email me useful links/resources to Chinese proficiency tests.
To get an edge in your studies, I’d recommend Tutor Lim. These guys are great to deal with and I feel supported in my learning journey. Thanks!

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Lidya

Australia

Tutor LIM have helped me immensely to find the best IB tutors. Not only are they super organised, but they go above and beyond to ensure that my academic needs are being met.

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Emnah El Hawli

Australia

I had a great experience which helped my study to go forward. I stuck with programming course then I contacted Tutor Lim then I met Vincent who started with me from the beginning. After more than 6 hours (separate days) of tutoring, I passed the course. Thank you Vincent and Thank you Lim.

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SA

Australia

The team at Tutor Lim were able to quickly understand my needs as a university student seeking tutoring with the particular subject I was taking and advise me on a package that was affordable and appropriate. I was quickly put in touch with a great tutor, who went to great lengths to provide outstanding online tutoring sessions that enabled me to achieve an amazing grade in what was one of the most challenging subjects of my entire degree.

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Russell

Australia

Tutor LIM is a phenomenal platform, both for tutors and students. Been a tutor with them for almost 2 years now and my experience has been overwhelming. The Admin team is very helpful. Best part is you get to make a choice suiting your schedule. The process of connecting with the student and getting started is very easy.
Would definitely recommend Tutor LIM for students seeking help.

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Manali Kherodiya

Australia

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