Privacy Policy

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1. Introduction

1.1 From time to time Tutor Lim Pty Ltd ("the Company") is required to collect, use and disclose personal information relating to its customers, contractors, suppliers and employees in the performance of its business activities.


1.2 This policy sets out guidelines to assist the Company and its employees to comply with the requirements of the Privacy Act 1998 (Cth) (“Privacy Act”) and the National Privacy Principles (“NPP”) in relation to the collection, storage, use and disclosure of records containing individuals’ Personal Information.

2. Scope

2.1 This policy applies to the collection, storage, use and disclosure by the Company (or a person acting on behalf of the Company) of records containing individuals Personal Information in Australia.


2.2 This policy does not apply to the collection, storage, use and disclosure of Personal Information where:

(a) The Personal Information is an employee record; and

(b) The collection, storage, use and/or disclosure of the employee record relates to the Company's employment relationship with the employee; and

(c) The information is accessed by a third party provider in the course of systems maintenance, such as an upgrade of the company’s payroll software, or financial management system.

3. Definitions

3.1 Employee Record means a record of Personal Information relating to the employment of a Company employee.


3.2 Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.


3.3 Sensitive Information has the meaning set out in the Privacy Act.

4. Collection of Personal Information

4.1 The Company is entitled to collect Personal Information by lawful and fair means. Personal Information must not be collected in an unreasonably intrusive way.


4.2 A person who collects Personal Information on behalf of the Company must comply with this Policy and the requirements of the Privacy Act.

5. Use and disclosure of personal information

5.1 The Company will not use or disclose personal information about an individual for a purpose (the secondary purpose) other than the primary purpose of collection unless;

(a) Both of the following apply:* The secondary purpose is related to the primary purpose of collection and, if the personal information is Sensitive Information, directly related to the primary purpose of collection; and

* The individual would reasonably expect the Company to use or disclose the information for the secondary purpose; or

(b) The individual has consented to the use or disclosure; or

(c) The Company has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the Personal Information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or

(d) The use or disclosure is required or authorised by or under law; or

(e) The use or disclosure is not inconsistent with the requirements of the Privacy Act

6. Data Quality

6.1 The Company will take reasonable steps to make sure that the Personal Information it collects uses or discloses is accurate, complete and up-to-date.

7. Data Security

7.1 The Company will take reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure.


7.2 The Company will take reasonable steps to destroy or permanently de-identify Personal Information (such as a job applicant's resume) if it is no longer needed.

8. Openness

8.1 This Privacy Policy will be made available to anyone who asks for it.


8.2 On request by a person, the Company will take reasonable steps to let the person know, generally, what sort of Personal Information it holds, for what purposes, and how it collects, holds, uses and discloses that information

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9. Access and Correction

9.1 If the Company holds Personal Information about an individual, it will comply with legislative obligations to provide the individual with access to the information on request by the individual.


9.2 If the Company holds Personal Information about an individual and the individual is able to establish the information is not accurate, complete and up-to-date, the Company will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.


9.2 If the Company holds Personal Information about an individual and the individual is able to establish the information is not accurate, complete and up-to-date, the Company will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

10. Security

10.1 The Company has implemented generally accepted standards of technology and operational security in order to protect Personal Information from loss, misuse, alteration or destruction.


10.2 A person acting on behalf of the Company must not transfer Personal Information to an individual without first establishing the identity of the recipient through the use of a personal identifier and/or cross check.

What our customers say

Baoyue had a nice manner in teaching Computer Science. Her knowledge made it easy to ask questions and this led to the student gaining a deeper understanding of the subject.

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Fiona Mocan

Australia
100% Recommend

Tutor Lim is highly recommendable and my tutor was very professional and patient. Tutors are highly knowledgeable

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Marion Mendoza

Australia

TutorLim is incredible! The team was able to quickly identify my weaker areas in Chemistry and assigned a suitable tutor. It was super easy to communicate with my tutor and she was always well prepared. My tutor was also extremely patient with me whenever I needed a bit more time to properly understand a concept and would send me a summary of the session if requested. Definitely would recommend to my peers!

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Dina

Australia

I had a great experience which helped my study to go forward. I stuck with programming course then I contacted Tutor Lim then I met Vincent who started with me from the beginning. After more than 6 hours (separate days) of tutoring, I passed the course. Thank you Vincent and Thank you Lim.

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SA

Australia

I had the privilege to learn through an outstanding tutoring service. The tutors provided me with excellent resources and tips to ace assessments and exams. The team has helped me thoroughly understand concepts that form foundations for my dream career path. I would highly recommend Tutor Lim for anyone wanting a private tutor.

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Tejit

Australia

My Mandarin has improved tremendously in just over a month, thanks to my tutor Zeb from Tutor Lim. He explains the concepts well and to the point, plus he was kind enough to email me useful links/resources to Chinese proficiency tests.
To get an edge in your studies, I’d recommend Tutor Lim. These guys are great to deal with and I feel supported in my learning journey. Thanks!

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Lidya

Australia

Tutor LIM have helped me immensely to find the best IB tutors. Not only are they super organised, but they go above and beyond to ensure that my academic needs are being met.

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Emnah El Hawli

Australia
100% Recommend

Tutor Lim has been fantastic. I have been able to tailor the session to suit a student's particular needs with so much support from the tutor Lim team. This leads to positive engagement and a fun learning environment for the student. The parental and tutor website they employ is very easy to use and feedback is provided after each lesson for the student which is very helpful for reflection. I work with a team of high quality tutors, easy to get along with and very patient. I enjoy teaching every session. My experience of working with them has been the best, they look after the students as well as the team 😊

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Suhavi Basrah

Australia

Tutor Lim is very responsive. They responded to my request promptly and they’re very good at following up. My son’s Engineering tutor Gurmukh is very helpful and patient in helping my my Year 10 son in his school engineering assessments. He took time in explaining the engineering concepts and calculations to my son to make sure my son understood. I’m very pleased with their service

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Rebecca

Australia

I highly recommend Tutor Lim.
As a mother of 3 I am always in search of excellent tutoring services. I have finally found it. Tutor Lim services and in particular my daughter's tutor 'Christina'- Jieying Lin- has been absolutely wonderful. She is patient, well prepared, generous with time, and as a result, my daughter is excelling in her Maths and Science subjects. My daughter's confidence in these subjects has also improved. I highly, highly recommend Tutor Lim!

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Fida Sanjakdar

Australia

Great teacher, enjoyable lessons!
I would like to share my positive experience with Tutor Lim's English tutoring services. Mary Beth was an exceptional tutor who possessed vast knowledge, patience and thoroughness in her teaching. Her interactive conversation sessions helped my daughter build confidence in her English skills. Thanks to Mary's guidance, my child's English skills improved significantly. I highly recommend Tutor Lim and Mary Beth for anyone who is seeking English tutoring

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Anitha Venkatesh

Australia
100% Recommend

I honestly don’t have words to express how grateful I am finding Tutor Lim. With his brilliant service, he has helped me exceed grades that I thought I could never achieve in my lifetime. Tutor Lim has brought me my needs and I am filled with gratitude. Thanks to Tutor Lim ( incl. Srikar and Leena my former tutors), I have more knowledge then ever.... on the subjects I’ve been studying at school. Thank you Tutor Lim for everything.

Addison Ser

Australia

Tutor Lim was of great assistance in putting me in contact with a local Maths tutor who was able to assist me on a tight timeline. I required assistance with some Maths problems for an upcoming university assignment, as well as general revision in advance of a final exam, and my tutor, Abyn, was fantastic. I am very grateful to Tutor Lim for consistently following up with me, and for acting so efficiently to source a tutor who was not only extremely knowledgeable and qualified to assist, but who was also very patient and explained things in a step-by-step manner. I will definitely use Tutor Lim in the future as I continue my studies.

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Dolores Langdon

Australia
100% Recommend

Tutor Lim is an excellent community for tutors. Communication is prompt and it is easy to facilitate well-organised lessons with the software and guidance available. It is a high-quality platform which connects students and tutors, with amazing admin, as well.

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Kanika Ahuja

Australia
100% Recommend

I have had an amazing experience tutoring with Tutor Lim. The support from the team has been outstanding - the communication within the team is excellent, and the tutoring resources are always available when I need them. I have seen significant improvement in my students' understanding and confidence. I highly recommend Tutor Lim to fellow tutors and students

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Zihao Sun

Australia
100% Recommend

I absolutely love Abyn's teaching style, he explained things very clearly and I was able to get a few head start for my assignment. He showed a deep understanding in both the topic and the coding language, he helped me prepare for my presentation and q&a session due next week. Really nice and friendly, I would rate 10/10 for my experience.

Celine Amanda Ing

Australia

Tutor LIM is a phenomenal platform, both for tutors and students. Been a tutor with them for almost 2 years now and my experience has been overwhelming. The Admin team is very helpful. Best part is you get to make a choice suiting your schedule. The process of connecting with the student and getting started is very easy.
Would definitely recommend Tutor LIM for students seeking help.

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Manali Kherodiya

Australia

I have had an amazing experience tutoring with Tutor Lim. The support from the team is very timely and effective. The communication within the team is brilliant, and the rich tutoring resources are always available when I need them. I have seen significant improvement in my student's understanding and confidence. I highly recommend Tutor Lim to fellow tutors and students

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Yitian Huang

Australia

The team at Tutor Lim were able to quickly understand my needs as a university student seeking tutoring with the particular subject I was taking and advise me on a package that was affordable and appropriate. I was quickly put in touch with a great tutor, who went to great lengths to provide outstanding online tutoring sessions that enabled me to achieve an amazing grade in what was one of the most challenging subjects of my entire degree.

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Russell

Australia

Needed help with an exam for Corporate Finance at Monash uni and Tutor Lim put me in touch with an extremely knowledgeable Tutor that new my content specifically! With their help I was able to do well in my exam. I was extremely satisfied with the level of help they were able to provide and the attentiveness of their service!

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Indigo Jewel

Australia
100% Recommend

The professionalism and work ethics is amazing about TutorLim. It is an amazing platform to share knowledge and learn. Also knowledge succession is an important part of every student and TutorLim provides the core platform to learn

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Manjot Nagi

Australia

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